Hospitality
Belport AI handles guest questions, activity bookings, and multilingual communication — instantly, on the channels your guests already use.
BOOK A PRIVATE DEMOFor hotels & serviced accommodation
Guests expect five-star service the moment they arrive. Belport AI delivers concierge-quality responses 24/7 — in any language, on any channel — with zero extra headcount.
Room info, spa hours, restaurant menus, local dining — answered in seconds, in any language, without staff intervention.
Guests request experiences, book time slots, and arrange services via a single WhatsApp message — fully automated.
Serve international guests on the channel they already have on their phone. Chinese guests on WeChat, Gulf guests on WhatsApp — no downloads required.
Monitor guest mood across every conversation in real time. Spot issues before they become reviews and act while guests are still on property.
60%+
Query deflection
Guest questions handled by AI
40+
Languages
Auto-detected, auto-responded
24/7
Always on
No shifts. No missed messages.
3
Channels
WhatsApp · WeChat · Telegram
Multi-channel guest communication
International guests travel with their own apps. Belport AI meets them there — no downloads, no friction, 40+ languages.
95% UK penetration and 2B+ users worldwide. The default for European, Middle Eastern, and UK guests — already on every phone.
Primary channelEssential for Chinese guests — 1.3B users. Serve Mainland China, Hong Kong, and Taiwan guests on the app they use daily, fully in Mandarin.
Chinese guestsPreferred by Eastern European, Russian, and tech-savvy guests. 900M+ users with a growing share of international travellers.
Global reachAutomatically responds in 40+ languages
Simple setup
Four steps from onboarding to a concierge that never sleeps.
Step 1
Guest compendium, menus, local guides, activity schedules, house rules — Belport AI learns your property in minutes.
Step 2
AI structures your knowledge base. Every guest answer is traceable to source — no hallucinations, no guesswork.
Step 3
Set routing rules for complaints, VIP requests, or complex queries. Define which staff receive alerts and when.
Step 4
Guests start messaging immediately. Your concierge never clocks out — even at 3am before an early flight.
Capabilities
Answers sourced only from your verified property documents — guest compendium, menus, policies. No hallucinations. Every reply cites the source.
Guests book spa treatments, restaurant reservations, and activities via a single WhatsApp message. Confirmations and reminders handled automatically.
Complaints, VIP requests, and sensitive queries route instantly to the right team member — with full conversation context attached.
Real-time mood tracking across every guest conversation. Spot dissatisfied guests before they leave — and before they write a review.
Send check-in reminders, event invites, or special offers to all guests via WhatsApp. Schedule ahead, track delivery, localised per language.
Role-based access for front desk, management, and housekeeping. Complete conversation visibility. Your team controls everything.
For guests too
Belport AI doesn't just reduce workload — it genuinely elevates the guest experience from the moment they book to the moment they check out.
3am flight, early checkout, late room service — guests get answers in seconds, in their language, without waiting for a human to pick up.
No app to download, no front desk queue. Just a message. Guests feel looked after from the moment they arrive.
International guests are greeted in their own language, on their own app. No awkward translation, no miscommunication.
"I messaged the hotel on WhatsApp asking about the spa and got a full answer immediately — in French, at 11pm. It felt like a five-star concierge."
— GUEST, LONDON BOUTIQUE HOTEL
Book a demo
Tell us about your property — we'll show you exactly how Belport AI works for hospitality.